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NEW!! - Prospecting: The Key to
Achieving Your Sales Objectives!
Achieve your sales objectives by finding new methods to gain and retain your best clients. Get results from these successful selling techniques. |
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Sales Information
Center
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Thinking Sales! provides you with free
access to articles on Successful Selling, Sales Tips,
Customer Relationships, and more. Our wealth of information delivers the best sales techniques.
Explore, Read, and
Enjoy! |
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Making Honesty a Priority: Sales and Service Advice
Thinking Sales! team
June 2009
Sales and service people often find it challenging to stay honest when the competition is fierce and the marketplace is turbulent. The best sales and service advice that I can offer is to be militant with your honesty. In the long term, you are far better off building a successful reputation for delivering on your promises.
You may find it easy to sneak in white lies about your product, delivery, competition or anything that makes you look good and the competition bad. But being dishonest only leads to short term gain; in the long term it never helps to gain customer loyalty. |
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Lisa Ford,
CSP, CPAE |
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Lisa is an expert in the field of Customer
Service and Customer Retention. She has authored
books, audio tapes, and a videotape
series (How To Give Exceptional Customer Service),
which is the #1 selling business video series for
the last 3 years in the U.S.
Look for her expert sales tips about customer relationships, successful selling, the sales process and more in our article listings.
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